Return & Refund Policy

Last Updated: August 18, 2026

At Custom Pack Experts, our products are made according to the specifications provided by the customer. Because many of our products are custom-made, we have specific rules regarding returns, refunds, sizes, colors, and order specifications.

1. Custom-Made Products

Most products offered by Custom Pack Experts are made according to the customer’s selected specifications, including size, color, quantity, artwork, and other customization details.

For this reason, customized products are generally not eligible for return or refund due to customer error, change of mind, incorrect selection, or incorrect information provided by the customer.

Customers are responsible for carefully reviewing their order details before submitting an order.

2. Wrong Size or Color Sent by Us

If Custom Pack Experts sends an item with a different size or color from the size or color confirmed in the customer’s order, the customer may contact us regarding the issue.

After reviewing and confirming the error, we may offer a replacement or refund, at our discretion.

If a refund is approved because the incorrect size or color was sent by us, the refund will be issued after deducting 15% of the applicable shipping amount.

The customer may be required to provide photographs or other information so that we can verify the issue.

3. Customer’s Incorrect Selection

Refunds or returns will not be provided when the product received matches the size, color, quantity, specifications, or other details confirmed by the customer at the time of purchase.

For example:

• The customer selected the wrong size.
• The customer selected the wrong color.
• The customer entered incorrect specifications.
• The customer changed their mind after placing the order.
• The customer no longer needs the product.
• The customer expected a different size or color than the one they selected.

In these situations, the order will be considered correctly fulfilled and no refund will be issued.

4. Color Variations

Colors displayed on a computer, phone, or other screen may vary slightly from the actual product due to differences in screen settings, lighting, photography, and manufacturing processes.

Minor color variations that do not constitute a fulfillment error are not considered grounds for a refund.

5. Order Verification

Customers are responsible for reviewing all order details before confirming their purchase. This includes, but is not limited to:

• Product
• Size
• Color
• Quantity
• Artwork or design
• Customization details
• Shipping information

Once an order has been confirmed or production has started, changes may not be possible.

6. Reporting an Issue

If you believe you received the wrong size or color due to an error on our part, please contact us as soon as possible after delivery.

Please include:

• Order number
• Description of the issue
• Photos of the product received
• Photos of the packaging or shipping label, if applicable
• The size or color originally ordered

We will review the information and determine whether the issue qualifies under this policy.

7. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider, bank, or financial institution.

8. Unauthorized Returns

Customers should not ship products back to us without first contacting Custom Pack Experts and receiving return instructions or authorization.

Unauthorized returns may not be accepted or processed.

9. Contact Us

If you have questions regarding this Return & Refund Policy, please contact us:

Custom Pack Experts
1309 Coffeen Ave, Ste 1200
Sheridan, WY 82801
United States

Email: custompackexperts@gmail.com
Phone: +1 307-500-3550